Bryce Madsen founded Crystal Clear Management Group in 2011 after Louis Vuitton, impressed by a build-out project he managed, asked him to provide facilities management (FM) services for their flagship store at Singapore’s Marina Bay Sands. Bryce and his long-standing Chief Operations Officer Alagu Shan perfected the art of providing FM services to the world’s top luxury retailers, with Fendi, Gucci, Hermes soon signing up for CCM’s luxury-caliber services. Client demand soon propelled CCM to new countries. Bryce first took the company to Malaysia, Thailand, and the Philippines. Eventually CCM expanded all over the Asia-Pacific and set its sights on new markets: CCM recently opened operations in the U.S. and Canada and has begun laying the groundwork to support our luxury clients in Latin America and the Middle East. Top luxury retailers demand consistently superior services in every market, and CCM takes pride in making them successful. CCM has built a premier network providing unparalleled support to luxury retailers in Asia and America.

The unquestioned experts in luxury facilities management


years experience


luxury retail clients

90 +

working professionals


countries & territories



People are everything at CCM. We hire and retain the best people, and take pride in a turnover rate of less than five percent. Simply put, our experienced staff knows how to make our luxury clients successful.


Bryce Madsen


Andre Rivier


Alagu Shan

Operations Director Australia & New Zealand

Luke Murray

Operations Director Southeast Asia

Frank Taravella

Operations Manager Thailand

Kamontip Naklompa (Yui)

Operations Manager Hongkong

Ian Leung


We have earned a well-deserved reputation for quality and expertise. Our luxury retail clients rely on us to help them reduce costs, save time, and deliver the perfect experience to their customers.


We specialize in supporting the luxury retail sector


We provide a guaranteed response to client requests within one hour


Our “Just fix it” policy provides comprehensive service at no additional cost

global presence

From our Singapore roots, CCM has expanded to serve luxury retailers throughout Asia and Oceania. We are now expanding to the United States, Canada, and Latin America.