Bespoke Facilities Management Services for Luxury Retailers

Crystal Clear Management Group began in 2011 when Louis Vuitton requested founder Bryce Madsen build and manage a flagship store in Singapore. CCM has since grown to become the Asia-Pacific leader in facilities management services for the luxury retail sector. We have earned a well-deserved reputation for quality and expertise. Our luxury retail clients rely on us to help them reduce costs, save time, and deliver the perfect experience to their customers. We deliver – It’s the CCM guarantee.

The unquestioned experts in luxury facilities management

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YOUR VIRTUAL FACILITIES MANAGEMENT DEPARTMENT

Nobody knows luxury retail FM like the CCM team. It is our singular focus.

Experts in making our luxury clients successful

Facilities management is increasingly complex: We make it simple by managing every facet of FM so our clients can focus on core retail operations.

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Dedicated managers on call 24/7

Our clients can reach a dedicated, expert facility manager 24 hours a day, seven days a week.

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Full transparency

CCM leverages technology and communications to conduct all work in a transparent manner. We earn our clients’ trust by respecting and representing their interests at all times.

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Remote monitoring

We recognize our clients have limited ability to travel in the post-coronavirus world, yet still need to ensure their stores consistently meet brand standards.

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Customized services on demand

Our luxury clients have unique requirements, and we pride ourselves on responsiveness. Some of our customized services include: 1) sculpture & art installation; 2) audit support, to include safety & security checklists; 3) security systems; 4) visual merchandising; 5) customized tracking metrics; 6) specialty cleaning

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Just fix-it policy

Our technicians make 88% of repairs ourselves at no additional cost to our clients under our "just fix-it" policy

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OTHER SERVICES

CCM also provides world-class interior design, fit out, and project management services for our clients. We maintain an architectural department specializing in luxury interiors- nobody else combines in-house luxury design with a quality project management approach.

We understand how to work in leading department stores alongside top brands. Our goal for every project is simple: on-time, on-budget, zero defects, and zero incidents.

Design Management

We are experts in retail design management, understand the nuances of customer flow, virtual merchandising, custom materials, sustainable construction, and have a long working relationship with top architects specializing in luxury retail design

Project Management

We understand luxury retail project management better than anyone in the industry, and have a proven record of meeting our luxury clients' unique needs such as short timelines, landlord requirements, custom material importing, and sustainability.

Construction Management

Our construction management team has unmatched depth, including access to the most reliable suppliers and proven experience in meeting our luxury clients' timeline, cost, sustainability, and quality requirements.

we reduce costs, save time, and deliver the perfect experience to our customers.

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